Contact us to learn how
we can help you answer:
How can you get more business
from your current customers?
How can you identify ‘at risk’
customers before they take
their business elsewhere?
What improvements do you need
to make to your branches, website
& phone that will improve
Customers-Matter is an online bank survey program that enables your bank or credit union to get customer feedback in real-time.
Customers-Matter bank surveys give customers the opportunity to rate their latest contacts with your institution, as well as offer comments in their own words—whether at a branch, on the phone, or a visit to your website. This feedback is then organized so you and your managers can react quickly and focus on improving customer satisfaction and loyalty.
Affordable—$150 per branch per month, with no long-term contract
Fast and easy to get started—no software to install
Improve ROI—more satisfied customers proven to increase profitability
What Customers-Matter Can Do for You
- Increase ROI by leveraging existing customer relationships and reducing attrition rates.
- Improve alignment of product development and delivery channels with customer needs and preferences.
- Better understand staff performance and customer service based on customer feedback, and take immediate action to address problems of at-risk customers.
- Measure the quality levels of the customer’s phone experience, and compare with other channels.
- Pinpoint user satisfaction with the site. Get feedback about functionality and ease of use.